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Category Archives: Komunikasi Korporat

Cover EJBMDIMENSIONS OF BRAND IMAGE: A Conceptual Review from the Perspective of Brand Communication

by: B. S. Wijaya

DOI: 10.13140/ejbm.2013.55.65

Abstract: Currently almost all products have the brand, and all companies strive to develop and maintain their brand reputation. Brand is a mark left on the minds and hearts of consumers, which creates a specific sense of meaning and feeling. Thus, brand is more than just a logo, name, symbol, trademark, or label attached to a product. Using theoretical review and reflective method, this conceptual paper aims to review the dimensions of brand image as one stage in the hierarchy of branding or brand communications, so it can be a guide for future studies related to the brand image. Brand image plays an important role in the development of a brand because the brand image associated with the reputation and credibility of the brand which later became the “guidelines” for the consumer audience to try and use a product or service then creating a particular experience that determines whether the consumer will be into brand loyalist, or simply an opportunist Continue reading


Korupsi KomunikasiKorupsi Komunikasi dalam Dimensi Pesan, Media, Konteks dan Perilaku: Sebuah Proposisi Teoretis untuk Riset

(The Corruption of Communications in the Message, Media, Context and Behavioral Dimensions)

 Oleh: B. S. Wijaya

Abstrak: Dalam komunikasi, hak publik atau khalayak adalah menerima pesan yang disampaikan komunikator secara utuh sesuai fakta, baik fakta normatif maupun fakta kontemplatif yang mengacu pada kaidah kebenaran berdasarkan hati nurani dan tanggung jawab moral. Korupsi komunikasi adalah perbuatan atau peristiwa dalam proses komunikasi yang mengurangi hak publik atau khalayak dalam menerima pesan secara utuh dan benar sesuai fakta, baik fakta normatif maupun fakta kontemplatif dengan memanfaatkan kekuasaan, kekuatan atau kewenangan yang dimiliki. Tulisan ini memaparkan dan membahas berbagai dimensi koruptivitas komunikasi, baik dari dimensi pesan, media, konteks dan perilaku yang kerap dijumpai di berbagai lingkup aktivitas komunikasi seperti komunikasi politik, komunikasi pendidikan, komunikasi pemasaran, komunikasi korporat, komunikasi media massa, bahkan dalam lingkup komunikasi antarpribadi. Untuk menggambarkan tinggi-rendahnya tingkat koruptivitas suatu komunikasi, maka penulis menawarkan sebuah rumus Koruptivitas Komunikasi yang terdiri dari unsur-unsur N (communication Needs) plus P (Power) pangkat O (Opportunity) kurang Ar (Audience right) yang dikalikan dengan Cs (Conscience) plus R (moral Responsibility).

Kata Kunci: Korupsi Komunikasi, komunikasi persuasif, komunikasi pencitraan, manajemen kesan (impression management), pencucian kesan (impression laundering)

See the full-text paper here: Korupsi Komunikasi

Cite this article –APA Style– as follow (kutip artikel ini dengan penulisan di daftar pustaka sbb):

Wijaya, B. S. (2013). Korupsi Komunikasi dalam Dimensi Pesan, Media, Konteks, Perilaku: Sebuah Proposisi Teoretis untuk Riset [The Corruption of Communications in the Message, Media, Context and Behavioral Dimensions]. Journal Communication Spectrum, 3 (1): 1-13

Title:  The Voices of Consumers

Author:  B. S. Wijaya

Publisher: BookSoWow! Publishing


1st edition

150 pages

Book Paper

Soft Cover





Why should we listen to the voice of consumers?

It is becoming a major concern of marketers today, especially in the era of fierce competition, in which all brands compete to ‘get’ eyes and hearts of consumers. The only way to win this competition is to be more sensitive in listening to the voices of mind and heart of consumers.

This book contains the articles from a research about Telco’s consumer insights in Indonesia that can inspire you to get fresh understanding and closer to your consumers.

Experiential Communication Model in the Organizational Communication: A Study of Persuasive Technique in order to Gain Audience’s Trust

by: B. S. Wijaya


Abstract: Persuasion holds a vital role within an organization. By means of a good persuasive communication, audience’s trust can be obtained and all elements within the organization can involve actively and productively in order to achieve the objectives of the organization. The problem is, to obtain audience’s trust or the message recipient’s trust is not easy. As a matter of fact, trust is the core of persuasion. Therefore, by examining the persuasive communication within the organization, the author offers a new concept of communication model, namely Komunikasi Berasa Model or Experiential Communication Model or Experientially-Meaningful Communication Model. Through this Komunikasi Berasa Model, message Continue reading

Brand & Me

by: B. S. Wijaya

This all began one night with an urge to watch a simple, undemanding movie called “Marley and Me.” I was intrigued. When the promotion trailer was shown in theaters a few weeks before the actual film was run, it only presented a few simple scenes of a small dog running on a beachfront, chased by a few adults shouting its name: “Marleeeeyy…,” followed by the title “Coming Soon.” All so simple, so uncomplicated, and yet –for me –so intriguing.

My feelings were answered when I watched the movie and it turned out to be quite an inspiring experience. The story starts with a friend’s suggestion that John Grogan, a reporter for the Philadelphia Inquirer, buy himself a dog to give him and his wife, Jen a taste of parenthood.

The couple went to visit a local pet shop where they bought themselves a small dog – for cheap because it was unwanted – and called it Marley, after the late Bob Marley, the singer. But soon the forewarnings about the dog’s ill behavior were proved true. Marley was hyperactive and uncontrollable. It ran through the house all day, biting and tearing at almost everything that came in his sight and eating more than his normal portion of dog food. He really wreaks havoc, gets kicked out of obedience school.

But surprisingly when Jen lost her first-born baby at its birth, Marley showed his tender side, sitting quietly on Jen’s lap, allowed the brokenhearted woman to embrace it and dry her tears on its furry head. From that moment on, Jen and John gave Marley all the love he deserved as a member of the family.

Until one day, Jen, who by now had to look after two toddlers plus the unruly Marley, aired her feelings of depression on John. When John reminded her that it was all because of her own choice, Jen told him she was depressed not because she had given up her job to look after her family, but because of the unruliness of a small dog called Marley.

Now imagine. What if Marley was a consumer, chosen by us from out of so many market segments to be a target for our product’s brand. What if – when within one specific category everyone controlled the same segment – we had the nerve to choose one particular segment that few other marketers wanted?  To look after it, we create new market opportunities, but when times get rough, crisis looms and challenges emerge, when competitors intensify their attacks, we regret our own choice?  Quite a number of marketers would hastily redefine their segments or broaden their segments in order to secure their brand. But let us learn from Jen. Continue reading

Berhubung banyaknya comment yang masuk, dan terbatasnya waktu luang saya, dengan ini saya mohon maaf kepada teman-teman yang telah mengirimkan comment namun belum sempat saya jawab.

Saya melihat ada lebih dari seratus comment yang masih ke-pending, menunggu response, sebagian besar berupa pertanyaan-pertanyaan seputar metode penelitian, teori-teori, dan komentar artikel lainya.

Dengan segala keterbatasan saya, saya akan coba menjawab semuanya, tapi tidak bisa sekaligus dalam waktu bersamaan. Karena itu saya minta kesabaran teman-teman.

Kadang pertanyaan yang diajukan sebenarnya sudah ada jawabannya (karena topik dan inti pertanyaannya mirip), baik dalam bentuk artikel di kategori lain dalam blog ini, maupun dalam bentuk jawaban-jawaban penanya lain yang sudah saya posting. Karena itu mohon teman-teman mengecek juga artikel-artikel di kategori lain dan/ atau jawaban-jawaban yang sudah saya berikan untuk penanya lain dalam blog ini.

Atas pengertian dan kerjasamanya, tak lupa saya ucapkan terima kasih. Semoga blog ini bermanfaat dan membantu mencerahkan wawasan kita tentang fenomena dan ilmu komunikasi.

salam hangat,


Implikasi Perkembangan TI dalam Organisasi dan Koreksi Atas Teori Media Richness

 Oleh: B. S. Wijaya

Perkembangan teknologi informasi yang berkembang pesat dewasa ini membuat banyak organisasi/perusahaan melakukan tranformasi teknologi informasi maupun budaya perusahaan. Elizabeth Lane Lawley (1994) menyebut penerapan TI dalam organisasi berimplikasi pada perubahan struktur organisasi dari dekonsentrasi (sentralisasi) menjadi desentralisasi, dari vertical menjadi horizontal. Continue reading

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