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Balada Prita dan Nestapa Konsumen

Oleh: B. S. Wijaya

Bayangkanlah Anda seorang Prita Mulyasari, ibu muda yang harus mendekam di penjara karena surat keluhan konsumen yang dilayangkannya melalui sebuah email dan kemudian tersebar di milis. Prita dituduh bersalah mencemarkan nama baik dan melanggar Undang-Undang Nomor 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik (ITE) dengan ancaman kurungan 6 tahun penjara dan/atau denda hingga Rp 1 miliar. Padahal ibu malang ini hanya mengekspresikan kekecewaannya atas pelayanan dan sikap kurang simpatik sebuah rumah sakit yang dialaminya. Continue reading

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Brand & Me

by: B. S. Wijaya

This all began one night with an urge to watch a simple, undemanding movie called “Marley and Me.” I was intrigued. When the promotion trailer was shown in theaters a few weeks before the actual film was run, it only presented a few simple scenes of a small dog running on a beachfront, chased by a few adults shouting its name: “Marleeeeyy…,” followed by the title “Coming Soon.” All so simple, so uncomplicated, and yet –for me –so intriguing.

My feelings were answered when I watched the movie and it turned out to be quite an inspiring experience. The story starts with a friend’s suggestion that John Grogan, a reporter for the Philadelphia Inquirer, buy himself a dog to give him and his wife, Jen a taste of parenthood.

The couple went to visit a local pet shop where they bought themselves a small dog – for cheap because it was unwanted – and called it Marley, after the late Bob Marley, the singer. But soon the forewarnings about the dog’s ill behavior were proved true. Marley was hyperactive and uncontrollable. It ran through the house all day, biting and tearing at almost everything that came in his sight and eating more than his normal portion of dog food. He really wreaks havoc, gets kicked out of obedience school.

But surprisingly when Jen lost her first-born baby at its birth, Marley showed his tender side, sitting quietly on Jen’s lap, allowed the brokenhearted woman to embrace it and dry her tears on its furry head. From that moment on, Jen and John gave Marley all the love he deserved as a member of the family.

Until one day, Jen, who by now had to look after two toddlers plus the unruly Marley, aired her feelings of depression on John. When John reminded her that it was all because of her own choice, Jen told him she was depressed not because she had given up her job to look after her family, but because of the unruliness of a small dog called Marley.

Now imagine. What if Marley was a consumer, chosen by us from out of so many market segments to be a target for our product’s brand. What if – when within one specific category everyone controlled the same segment – we had the nerve to choose one particular segment that few other marketers wanted?  To look after it, we create new market opportunities, but when times get rough, crisis looms and challenges emerge, when competitors intensify their attacks, we regret our own choice?  Quite a number of marketers would hastily redefine their segments or broaden their segments in order to secure their brand. But let us learn from Jen. Continue reading


Mau Menguasai Suatu Organisasi..? Pegang Anggota ‘Klik’-nya! 

Setidaknya ada beberapa unsur dalam jaringan komunikasi pada suatu organisasi yang memiliki peranan cukup penting. Kita dapat membagi mereka ke dalam anggota klik dan bukan anggota klik. Klik adalah sebuah kelompok individu yang paling tidak separuh dari kontaknya merupakan hubungan dengan anggota-anggota lainnya. Agarwala-Rogers (1976) mengemukakan bahwa “kebanyakan anggota klik relative akrab satu sama lain baik dalam komunikasi formal maupun informal”. Satu prasyarat keanggotaan klik adalah setiap individu harus mampu melakukan kontak satu sama lain, bahkan dengan cara tidak langsung. Anggota klik adalah jantung sistem dan bertindak sebagai tujuan akhir bagi kebanyakan pesan. Beberapa anggota klik, antara lain: Continue reading


marcomersIklan Ambient Media dan Pengaruh Modernitas Budaya Komunikasi Dunia Barat

(Ambient Media Advertising and the Influence of Modern Culture of Western Communication)

B. S. Wijaya

Abstrak: Iklan Ambient Media adalah salah satu bentuk komunikasi pemasaran alternatif yang bersifat non-konvensional. Berkembang pertama kali di negara-negara Eropa, iklan ambient media kini telah memikat banyak kreator iklan maupun pengiklan untuk menciptakan iklan-iklan kreatif yang tidak biasa dalam mengomunikasikan pesan-pesan merek produk mereka, tidak terkecuali di Indonesia. Di berbagai ajang lomba periklanan Tanah Air, iklan ambient media selalu mencuri perhatian karena keunikan ide dan ‘ketidakbiasaan’-nya. Sebagai produk modernitas budaya komunikasi Barat yang merupakan rahim kapitalisme, iklan ambient media di Indonesia pun menjadi cermin dari apa yang diasumsikan dalam teori modernisasi bahwa “masyarakat yang kurang maju Continue reading


sospol academicaOh Bama! It’s So Hillary-ous..: Analisis Strategi Komunikasi Pemasaran Politik Calon Presiden Amerika Serikat 2008

(The Political Marketing Communication Analysis of the US Presidential Candidates 2008)

Oleh: B. S. Wijaya

DOI: 10.13140/2.1.2699.9840

 Abstract: The election of U.S. presidential candidate of the Democratic Party in 2008 that exposes Obama versus Hillary has left the important lessons for studies of the political marketing communications. Obama with a background of black race and Hillary with gender background as woman had carved out a new history in the politics of the United States. This article analyzes the competitive landscape of the two candidates with the unique backgrounds, respectively, viewed from the perspective of political marketing communications. Obama’s victory meant that American voters preferred sexist issues that connote gender rather than racial issues, so that candidate who comes from a black race still selected, what is important is the issues that represent the ‘machismo’ America as a strong world leader. Continue reading



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